Terms of service

Effective July 18, 2026. These public terms govern use of the website and requests made through it. Helixrack LLC is the service provider. A signed service order, accepted quote, invoice terms, or other written customer agreement controls where it conflicts with this page.

Defined records

Customer means the person or entity accepting written service terms. Customer hardware means the approved equipment the customer owns or is authorized to place. Accepted quote or service order means the written record that identifies the customer, hardware, service, prices, limits, meter boundaries, billing start, authorized contacts, receiving instructions, and any exceptions.

A website page, calculator result, form acknowledgement, journal article, or informal message is not an accepted quote and does not reserve capacity.

Using the site

You may browse the public site and submit forms to request pricing, receiving instructions, support, or beta access. Provide accurate information and do not submit credentials, private keys, sensitive customer data, or content you are not authorized to share.

A browser return after a form-submission attempt does not prove relay acceptance, message delivery, or staff review. It is not service approval, a reservation of capacity, or permission to ship hardware.

Starting service

Helixrack provides colocation for approved hardware the customer owns or is authorized to place. The customer represents that it has authority to possess, operate, ship, modify, and request work on that hardware. Service begins only after Helixrack approves the exact configuration and supplies written pricing, limits, receiving instructions, and an authorized service start.

We may refuse or return hardware that differs materially from the intake record or cannot be safely received, secured, powered, cooled, connected, or maintained. The customer is responsible for complete specifications and for disclosing batteries, unusual power equipment, radio equipment, hazardous materials, excessive weight, nonstandard cooling, or other special handling needs.

Ownership, shipping, and custody

The customer retains ownership of customer hardware. Shipping a machine to Helixrack does not transfer title. The customer is responsible for seller selection, packaging, carrier charges, declared value, transit insurance, and loss or damage before confirmed delivery and after release to a return carrier, unless written terms state otherwise. The customer should maintain property and liability insurance appropriate for its equipment, data, and workload.

Do not direct a seller or carrier to Helixrack until written receiving approval is issued. Helixrack records the condition reasonably visible at receiving but does not guarantee detection of concealed shipping damage, missing internal parts, latent defects, or inaccurate seller descriptions.

The custody record follows approved hardware through receiving, identity review, testing, installation, physical work, removal, packing, and carrier release. Helixrack may pause movement or work when the hardware, authority, condition, or instruction does not match the approved record.

Service boundary and availability

Helixrack operates the physical environment and facility-side network handoff described in the applicable service order. Customers remain responsible for firmware, operating systems, applications, accounts, credentials, encryption, firewalls, data, backups, recovery, licensing, and workload-specific legal or regulatory obligations.

The site publishes standard intake targets and routine remote-hands hours. Capacity, maintenance windows, network options, power limits, cooling limits, outside-hours work, and any exception remain configuration-specific. Website descriptions and historical journal observations are not an uptime guarantee or service-level agreement. Any committed service level must appear in a separate written agreement.

Pricing, billing, and cancellation

Current standard colocation pricing uses a monthly rack-space base, rack power measured at $0.12/kWh, and outbound internet transfer measured at $0.01 per decimal GB. The accepted quote confirms the approved configuration, measurement sources, addressing, included onboarding, and any customer-specific exception before shipment.

Approved new standard colocation orders include a 30-day introductory period beginning at go-live. Rack space, measured power, outbound transfer, and the supported management handoff are $0 during that period; billing begins on day 31 if the hardware remains live. This current standard offer is separate from any expired historical promotion.

Routine remote hands is published at $35 per started 15-minute block during the published service window unless the service order says otherwise. Taxes, carrier charges, optional addressing, parts, packing, storage, return shipping, outside-hours work, and other customer-approved services may be charged separately.

Standard service is month-to-month with no setup fee and no cancellation fee. Invoices are issued through Stripe and are due net 7 unless the service order states otherwise. Final metered use, authorized removal work, packing, storage, insurance, and return-carrier charges may still apply while equipment remains installed or in Helixrack custody. Helixrack will not sell, destroy, recycle, or transfer customer hardware without documented authority or a legally valid process for unclaimed property.

Homelab Beta

Homelab Beta is invite-only and costs $4 per approved system per month. Power and network transfer are included during beta, with no beta bandwidth, throughput, or transfer caps. The shared network remains shared capacity, and the Acceptable Use Policy continues to apply. Each invitation identifies the approved system, included physical work, billing start, beta period, review date, removal process, and any physical, power, cooling, or support boundary. The public price is not permission to purchase or ship hardware.

Beta terms may change for a future period, but Helixrack will provide active participants with the effective date and any action required before applying a material change to their service.

Data-bearing media and credentials

Do not send passwords, private keys, recovery codes, or application credentials through ordinary site forms or email. Any management-access bootstrap must use the separately agreed channel, and the customer should rotate temporary credentials after handoff.

Media removal, return, sanitization, recycling, or destruction requires a written instruction identifying the device and authorized disposition. Sanitization is offered only when the method, supported media, verification, charge, custody record, and final disposition are agreed in writing.

Acceptable use

Do not use Helixrack infrastructure for unlawful activity, abusive traffic, unauthorized access, or workloads that create an unsafe condition for the facility or other customers. The complete Acceptable Use Policy forms part of these terms.

Remote hands

Physical work on customer-owned hardware requires a clear, authorized request. Scope, timing, any charge, and completion details are governed by the Remote Hands Policy and any customer-specific written terms.

Facility access and visitors

Customer access to controlled equipment areas is by confirmed appointment, authorization, and escort. A visit does not expand the work a visitor may perform or grant access to another customer's equipment, records, network, or facility controls. Helixrack may require identification and may stop a visit when safety, security, or operating conditions require it.

Suspension and termination

Helixrack may refuse a shipment, isolate a network port, pause work, suspend service, or require removal when necessary to address unsafe equipment, nonpayment, prohibited use, active abuse, a legal requirement, or material risk to people, equipment, the facility, customers, or upstream providers. When circumstances permit, we will notify the authorized contact and limit action to the affected system.

Warranties and responsibility

Except for commitments stated in an applicable written agreement, the website and services are provided as available. Helixrack disclaims implied warranties to the extent permitted by law and does not warrant customer applications, data, third-party hardware, seller descriptions, carrier performance, uninterrupted access, or a result beyond the agreed facility-side work.

To the extent permitted by law and unless a service order provides a different limit, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential damages, or for lost profits, revenue, business opportunity, goodwill, or customer-controlled data. Helixrack's aggregate liability arising from a service is limited to the fees the customer paid Helixrack for that service during the three months before the event giving rise to the claim.

These limits do not apply where applicable law prohibits a limitation or to a party's fraud, willful misconduct, infringement, confidentiality breach, payment obligation, or responsibility for damage it causes to another party's property. The customer is responsible for maintaining tested backups and a recovery plan appropriate for its workload.

Customer claims and third-party demands

The customer will defend and indemnify Helixrack against a third-party claim arising from the customer's unlawful workload, content, infringement, unauthorized use, or violation of the Acceptable Use Policy, except to the extent the claim was caused by Helixrack's own breach or misconduct. Helixrack will provide reasonable notice and permit the customer to control the defense, subject to protection of Helixrack's interests.

Events outside reasonable control

Neither party is responsible for delay caused by events beyond its reasonable control, including carrier failure, utility or upstream-provider interruption, government action, labor disruption, natural hazard, civil emergency, or widespread network event. The affected party will use reasonable efforts to limit the effect and resume the affected obligation. This section does not excuse payment already due or custody duties that can still be performed safely.

Governing law and complete terms

New Jersey law governs these public terms without regard to conflict-of-law rules. Unless a controlling written agreement states otherwise, claims relating to these terms must be brought in the state courts serving Union County, New Jersey, or the applicable federal court in New Jersey. If one provision cannot be enforced, the remaining provisions continue.

The accepted quote, these terms, the Acceptable Use Policy, the Remote Hands Policy, and any incorporated written schedule form the complete agreement for the covered service. A waiver must be in writing. Neither party may assign a service order without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets where the successor assumes the agreement.

Changes to these terms

Material revisions will be published with a new effective date. When a change affects active service, the applicable customer notice or written agreement will identify the effective date, transition, and available action. A new website version does not silently rewrite an already accepted service order.

Contact

Questions about these terms can be sent to hello@helixrack.com with the subject Legal or terms question. Helixrack LLC is organized in New Jersey and operates from Elizabeth, New Jersey.